Insights series: PART 2 PICKING THE LOW-HANGING FRUIT

 

See part 1, Who does wins HERE.

Bottoms up  

Building product innovation on a solid structure of insights can most effectively be done using a bottom-up approach. Utalising the CEO’s boss, the consumer feedback and insight gained from people buying the product feed up through an organisation and lead decision-making. 

It’s important for companies to take in more information from the people who matter most, the end consumer.

Listening and discussing has become low-hanging fruit, it takes a small amount of time daily, anyone within the company can do it and the potential rewards are enormous. Companies not investing a small amount of time daily to reap the rewards of the information available are simple lazy.

Weather in the form of data analysis, CRM programs social networking or any other number of means, companies need to listen and prove to their consumers that they are listening. The companies and individuals who use their ears in proportion to their mouth will rise to the top.

This new business model is being embraced by some of the world’s biggest companies, including WPP (world’s second biggest communications conglomerate). Sir Martin Sorrell (WW CEO) covered the global refocus on digital and ROI WPP was undertaking, businessweek recently reported

The gold is there to be taken

The great news is anyone can build an extremely powerful arsenal of insights by utilizing information and tools, which are all in existence now. Better yet, most of them provide their data for free. Creating a granular understanding of your value segment is easier than it has ever been.

Previously expensive insight tools have now become commodities. And insights are available that never have been previously.

Anyone not leveraging the tools made freely available to them will fall short to competitors.   

It’s a process

Gaining truly valuable insights into a business doesn’t happen over night, it also shouldn’t fall on the shoulders of one person in an organization.

As there is such a vast amount of information to sort through it’s best to create a team with varying responsibilities, opinions and skill sets that can each monitor and be responsible for researching a portion of data.

This can then be pulled together for the larger company group via free tools such as Google Sites  or a company wiki such as Socialtext*.

In the next part of the series we’ll begin looking at the different forms of insights we can gain which will move us into the practical how to sections.

*This article series won’t go into the intricacies of managing the insight through the company, only where and how to get the insights. 

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